Reference – Travel Services

Unique Safaris is a wonderful company. They were always quick to respond to my questions as well as itinerary changes that my clients wanted to make. We received many updates about the areas my clients would be visiting as well as pictures from recent safaris every couple months. My clients loved this! It kept them excited about the trip and made them feel as if they were very special clients. The personal interaction we felt with Unique Safaris was just that, UNIQUE! As an agent, I must say that the level of customer service Unique provided was exceptional and out of the ordinary. With most vendors you fell as if you were only one of a thousand customers they spoke to that day. Unique made me feel as if we were the only customers they spoke to. I know in fact we were not, as I was able to communicate to the other agent whose clients were travelling with mine. I know she felt the same way!

I was very pleasantly surprised when I received communication from my customer’s safari guide shorty after my clients landed. They let me know how the clients first full day had been. Once the trip was over I received another e-mail from our safari guide letting me know they were at the airport and had a wonderful trip. In addition, I received a copy of the clients after travel customer survey. I was so well informed that I felt like I had traveled with them!

My clients also had wonderful things to say about the safari. Everything was handled professionally and promptly. They were even able to assist with my clients dietary needs. They loved the accommodations and the fact that they felt like they had the best viewing spots to see the animals. They felt their safari guide was experienced and knowledgeable and made this the TRIP OF THEIR LIFE!!

I will continue to send my clients to Unique Safaris. The level of customer service is TOP NOTCH!


Travel Services